1. You'll be able to communicate with your visitors. They'll begin to trust you and get to know you on a more personal level. People will purchase products quicker from somebody they already know and trust. 

2. People will revisit your web site to participate on your discussion board or chat room. They will meet other people with similar interests and your web site will become a hang out were they can chat. 

3. You can learn important information about your visitors by reading the conversations they have. They may chat about your web site or products. With this information you could learn to market your products more effectively. 

4. You could answer the questions your visitors ask in your online communities. You'll become known as an expert by giving the answers to their questions. This will give you and your business more credibility. 

5. You could teach a free online class using your chat room. This will give you an expert status and increase traffic to your web site by offering the free class. 

6. When your discussion board or chat room becomes popular, you could sell advertising space on them. This will give you an extra income stream for your web site. 

7. You can network with other businesses by having a chat room or discussion board. You could exchange business ideas, leads, advertising, etc. 

8. You could allow other web sites who don't have a discussion board or chat room to use yours. You will get free advertising by allowing them to link to your online community. 

9. When you have a discussion board or chat room you can get free advertising by listing them in online community directories. You can also join web rings with similar discussion topics. 

10. You can make money by advertising your own products and services on your discussion board or chat room. You could also join other people's affiliate programs and make commissions advertising them.

Customer Relationship Management (CRM) is a strategy and processes used to learn more about customers' needs and behaviors in order to develop stronger relationships with them. CRM applications are traditionally developed as client-server software. The proliferation of the Internet and the Web has fueled the rapid growth of Web-based CRM or online CRM applications. Web CRM systems are widely deployed for Web based call center, contact management, trouble ticket, personal information manager and scheduling. As more and more corporations use chat software to provide quality customer support, many CRM vendors have built chat functionality into new generation of Web-based CRM systems. 

The first generation of text-based online chat software was developed years before the World Wide Web (WWW) gained its popularity. The new generation of Web-based chat software is much more user-friendly and is powered with audio and video chat. 


There're many benefits to integrate chat software into CRM systems. 

1. Many customers have experience in using chat software 

New technology is often challenged by user acceptance. Fortunately, online chat has been widely accepted by average Internet users. It is estimated that tens of million of Internet users login to online chat rooms regularly. In free adult chat rooms or free teen chat rooms people talk about anything under the sun - love, pets, music and games. 


2. One customer service representative is able to support multiple customers at the same time. 

It is common to wait 30 minutes or even more before a customer can talk to a support representative. With chat software, customers have a better chance of instant access to a service representative. One support team member may be able to chat with a few customers at the same time. 


3. Chat software can automatically log a support chat session 

Call center software is capable of recording support conversations. However, it requires extra cost to convert audio recordings to digital information that a computer can understand and extract valuable information from. Chat software, on the other hand, can be easily configured to automatically log a support chat session.

In my short life, after years of talking too much, I’ve come to realize that if one is always speaking, one never listens. If you never listen to others, well, you’re limiting your access to a lot of knowledge and information. Recently, after much deliberation I thought I’d check out what the world of Chat Rooms is like. People talk to each other by text, voice, and web cam. This is a really big phenomenon; I wanted to see what all the fuss is about. 

I expect there are many chat rooms where people with similar interests get to know each other, and share their perspectives on various aspects of life. These are great, much cheaper than telephones, and multiple, random people can chat to one another simultaneously. 

But I speak the truth, and my preconceived ideas about mindless gossip from jaded humans were sadly affirmed as I arbitrarily checked chat rooms that supposedly discussed important subjects. It seems some people are just very bored, and want to be cool and swear on-line, insulting others, and giving this area of information technology a bad name. I think a lot of people are using the rooms solely for personal conversation that contextually no one else can understand. 

I went to a chat room about religion, and then to one about tattoos and it seemed like the same people were talking. Most of the conversation didn’t even touch the supposed subject matter. It was definitely a disenchanting experience but hopefully with more research I hope to come across some serious rooms where the true intent of the creators has come to fruition. 

I guess it’s good that bored people in our technological society have others to talk to. It means depressed adolescents may feel more connected to others and not so alone in the world, maybe even having a positive effect on a possibly suicidal youth. But, I do feel this nonsensical chitchat is a sign of our next generation’s apathetic view of present reality in our postmodern culture. When reading the text from a supposedly religious discussion, and hearing graphic use of derogatory terminology, I really have to wonder about the present spiritual beliefs of my culture. 

I’m a true believer of the concept that technology is here to further the consciousness of humanity. Computers and the Internet can help bring all of us in the world together, thus evolving our society to the next level. After looking at chat rooms, I feel there is a need to integrate more wisdom and compassion into our ‘new world’ generation. Having the technology is great, but it is only one half of the equation. To make the Internet work properly, I think we need to instill the same faith we have in science, into a faith that encompasses the actual creators of the information and communication tools-humanity itself. We seem to realize that we can invent many great things, but it looks like we’re missing out on the great truth: that we ourselves are part of, and made of something great in itself: Life. (Existence!)