Customer Relationship Management (CRM) is a strategy and processes used to learn more about customers' needs and behaviors in order to develop stronger relationships with them. CRM applications are traditionally developed as client-server software. The proliferation of the Internet and the Web has fueled the rapid growth of Web-based CRM or online CRM applications. Web CRM systems are widely deployed for Web based call center, contact management, trouble ticket, personal information manager and scheduling. As more and more corporations use chat software to provide quality customer support, many CRM vendors have built chat functionality into new generation of Web-based CRM systems. 

The first generation of text-based online chat software was developed years before the World Wide Web (WWW) gained its popularity. The new generation of Web-based chat software is much more user-friendly and is powered with audio and video chat. 


There're many benefits to integrate chat software into CRM systems. 

1. Many customers have experience in using chat software 

New technology is often challenged by user acceptance. Fortunately, online chat has been widely accepted by average Internet users. It is estimated that tens of million of Internet users login to online chat rooms regularly. In free adult chat rooms or free teen chat rooms people talk about anything under the sun - love, pets, music and games. 


2. One customer service representative is able to support multiple customers at the same time. 

It is common to wait 30 minutes or even more before a customer can talk to a support representative. With chat software, customers have a better chance of instant access to a service representative. One support team member may be able to chat with a few customers at the same time. 


3. Chat software can automatically log a support chat session 

Call center software is capable of recording support conversations. However, it requires extra cost to convert audio recordings to digital information that a computer can understand and extract valuable information from. Chat software, on the other hand, can be easily configured to automatically log a support chat session.

Succeeding in business can be a hassle and a headache without the right tools. This is especially true when dealing with ecommerce. Regardless of the market, service, or goods being offered, the one tool that is essential to the success of every online ecommerce business is a reliable ecommerce shopping cart. 

The online shopping cart is your one stop container for placing and receiving orders online. A basic shopping cart will allow the customer to specify the quantity of the goods wanted, take the customer’s credit, billing, and shipping information, and actually allow the customer to place the order. However, a good shopping cart software solution will do all of this and so much more. 

Many ecommerce shopping cart solutions offer customizable templates and design tools for your shopping cart and sometimes even your website. There are also several web hosting shopping cart solutions that will not only handle the order placement and transactions, but also handle the hosting needs of your website. 

Other tools and features included in shopping cart software packages are affiliate system management programs, search engine optimization tools, and advanced shipping options. There are also several ecommerce providers that offer secure encrypted credit card processing along with other merchant account tools as a part of using their shopping cart solution for your ecommerce needs. 

Almost all reputable shopping cart software providers also offer full telephone, email and live internet chat support in case any questions may arise after purchasing their service. All of this is done to allow you to focus on growing your online business. By automating the backend of your website, you don’t have to worry about manually taking each order that comes in. Ecommerce shopping cart software handles all of this for you. 

Make your online business profitable, secure, and reliable with an affordable shopping cart software solution. It is one of the best investments you can make in the operational aspect of your ecommerce venture.